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Description
Teamwork, reliability, cooperation, endurance: habits athletes learn from sports are the very attributes employers want. Using personal stories from current and former athletes, this video shows how skills from sports translate to the workplace. Applications of "Lombardi time" and mental toughness are discussed, along with the importance of playing your position, giving everyone a chance to play, and turning a failure into a future success.
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"In Moving Up in the New Economy, Joan Fitzgerald explores specific programs in different sectors of the economy - health care, child care, education, biotechnology, and manufacturing - to offer a comprehensive analysis of this innovative approach to job training. Addressing the successes achieved - and the problems faced - by career-ladder programs, this timely book will be of interest to anyone interested in career development, workforce training,...
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A comprehensive critique showing that training has been a near-total failure. Examines the economic assumptions and track record of training policy, and provides a political analysis of why job training has remained so popular despite widespread evidence of its failure. [book jacket].
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This book provides both new and experienced practitioners with a systematic method for developing self-directed learning (SDL) packages applicable in any situation, from basic industrial and technical skills training to the education of advanced degree candidates in traditional academic environments. This book provides practical learning aids, including SDL checklists at the end of each chapter, to help readers develop new SDL programs and to reinforce...
Description
For every high-level executive or municipal official, there are an untold number of office workers in key positions that help them keep the wheels of commerce and government turning. In this program, an office manager, an executive assistant, a fitness manager, an accounts payable administrator, an insurance adjuster, a loan officer, and a court reporter describe what their work is like. Correlates to all applicable National and State Educational...
Description
Everyone talks about "customer service." What is it, and why is it so important? As the frontline employee, the customer service representative is the most valuable and visible person to the customers-the one they go to first for every type of information and assistance. In this program, viewers will see how to provide exceptional customer service with a smile, a professional appearance, and a positive attitude. It covers the basics-fielding questions,...
Description
This video program combines real-world workplace scenarios with up-to-date "how to" narratives to illustrate key concepts and skills for proper telephone techniques. A strong base of communication etiquette is developed through a series of telephone Dos and Don'ts. Students will learn how to deliver the perfect greeting, screen calls, handle irate callers, transfer callers, and use voicemail. By viewing a wide variety of role-playing examples and...
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Calls for first redesign of the American education system in a century. This report of the New Commission on the Skills of the American Workforce argues that the dynamics of the global economy will lead to a steady decline in the American standard of living if this country does not undertake the first thorough overhaul of its education system in a century. It discusses how our country can graduate 95% of our students (not two-thirds, as it does now)...
Description
This program begins with a look at some of the most basic yet most important of all job skills: being punctual, dependable, and positive; dressing appropriately; and abiding by company rules. Next, the art of organizing tasks and work areas is demonstrated, as viewers learn how to make folders for filing, compile a "to do" list to help control work flow for the day, and much more. Voicemail and e-mail are also discussed-vital elements of today's office,...
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