San Antonio College Library

"With the increased pressures on business today, the workplace can be rampant with resentment, subpar performance, and inflexibility. So how does a manager address the issue of employee and coworker negativity, and create a more positive workplace? Using practical information, useful diagnostic tests, and hands-on instruction, The Bad Attitude Survival Guide provides managers with the tools, insights, and strategies to identify root causes of antiproductive...

Paraeducators fill many support roles essential to classroom functioning, but very often instructors have never received adequate training in working with their paraeducators. In this program Dr. Nancy French, author of Managing Paraeducators in Your School, presents a comprehensive framework to help school professionals orient, coach, and effectively supervise paraeducators in a variety of settings. Topics covered include orientation, planning, scheduling,...

This program addresses the issue that very few newly promoted managers receive formal training in how to do the job. How do managers learn? What are the key principles all new managers must learn? These pressing questions are examined by the Q&A team in this insightful short program.

HR Expert Peter Wallbridge details steps to ensure grievances are well managed. Viewers will learn to assess seriousness of problems and how to start an investigation or inquiry. Specific topics include: Dealing with Low-Level Complaints; Managing Serious Problems; A Question of Confidentiality; HR Obligations for Serious Allegations; and Crossing the Line.

"This is the science of human behavior, which can sustain change, unlike the management fads that lead companies astray. Backed by 50 years of scientific research, Dr. Braksick's techniques cut to the heart of workplace issues. Alone in the field, Dr. Braksick makes the discoveries of behavioral science accessible, translating the science into usable tools that you can apply for bottom-line business improvement. So prepare for success in the new millennium:...

"In The Performance Challenge, Jerry W. Gilley, Nathaniel W. Boughton, and Ann Maycunich draw from their extensive research, teaching, and consulting experience to present a comprehensive approach to performance management that will help executives in any organization learn to establish a dynamic balance among people, processes, and strategic objectives."--BOOK JACKET. "Ultimately, The Performance Challenge outlines a vision of a new type of corporate...

"In Managing Workplace Negativity, Topchik explains how to spot this insidious killer of workplace efficiency, as well as how to put negative individuals, teams, and organizations back on the road to recovery." "Topchik illustrates that the outcomes of negativity can be surprisingly tangible, such as increased customer complaints, increased error rates, declining work quality - and particularly damaging in today's tough labor market - increased employee...

What if I'm fired unfairly? "If I get hurt at work, will I still have a job when I recover?" "Is it legal to dismiss someone for repeatedly being late?" "I was passed over for a promotion, and I think it's because of my ethnic background. Can I take legal action?" Geared toward students entering the workforce, this timeless program answers these and other important questions as it explains employer/employee rights and responsibilities.

One of the last documentaries from ABC News journalist Peter Jennings, this program untangles a particularly complex problem: the rapidly growing number of Americans who lack health care coverage. With characteristic thoroughness, Jennings searches out specific reasons for the weakening and potential collapse of employer-subsidized health insurance. America's rising median age, medical advances that have increased the use of health services, and a...

Just as the industrial revolution changed the way people work, so has the rise of digital technology-leading to the radical reorganization of business models and workplaces, as well as the geographical redistribution of labor and services. This program inquires into 21st-century work paradigms, presenting commentary from scholars and business leaders about what it means to be an employee today-and what it will mean in the future. Patricia Kelso of...