San Antonio College Library

"The "Balanced Scorecard" is a performance-measurement tool first popularized by Robert Kaplan and David Norton in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values - from each of four perspectives (financial, customer, internal process, and organizational readiness), - tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot...

Abandoned in a library book drop slot in the dead of winter, this remarkable kitten miraculously endured the coldest night of the year. When librarian Vicki Myron found him in the morning, she wrapped him in her arms, nurtured him back to health, and introduced him to his new home - the library. Helping Myron through a difficult time, and inspiring the struggling town of Spencer, Iowa, Dewey gained worldwide fame as a symbol of hope, warming the hearts...

"Many of us have vivid recollections of childhood visits to the public library: the unmistakable, slightly musty scent, the excitement of checking out a stack of newly-discovered books. Today's libraries also function as de facto community centers, and offer free access to the Internet, job-hunting assistance, or a warm place to take shelter along with the endless possibilities that spark your imagination the moment you open the cover of a book. There...

The author reopens the unsolved mystery of the most catastrophic library fire in American history. This book chronicles the Los Angeles Public Library (LAPL) fire, and its aftermath, to showcase the crucial role that libraries play in our lives. The author delves into the evolution of libraries around the world, from their humble beginnings to their status as a cornerstone of the community; brings the departments of the library to life through on-the-ground...

"Despite dire predictions in the late twentieth century that public libraries would not survive the turn of the millennium, their numbers have only increased. Two of three Americans frequent a public library at least once a year, and nearly that many are registered borrowers. Although library authorities have argued that the public library functions primarily as a civic institution necessary for maintaining democracy, generations of library patrons...

"Wayne A. and Shirley A. Wiegand tell the comprehensive story of the integration of southern public libraries. As in other efforts to integrate civic institutions in the 1950s and 1960s, the determination of local activists won the battle against segregation in libraries. In particular, the willingness of young Black community members to take part in organized protests and direct actions ensured that local libraries would become genuinely free to...