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"Written by a leading benchmarking authority, Benchmarking Strategies is a state-of-the-art how-to manual for transforming your organization into a lean, optimally performing endurance runner - no matter what sort of shape your company is in now.
In a practical format, Reider helps you identify just what sort of businesses your company is in (and not in), develop a set of benchmarks and basic business principles as part of a corporate strategic plan,...
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Description
"What are the timeless truths on which great institutions are built? Which beliefs and stratagems separate the best organizations from the rest?" "Jac Fitz-enz and the prestigious Saratoga Institute explored those questions during the four years of in-depth research at more than 1,000 companies. The result is this extraordinary book documenting the most enduring "best practices" in human asset management." "Fitz-enz takes you inside successful organizations...
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Description
In recent years, consumers, professional organizations, government officials, and third-party payers have become increasingly concerned about how to assess the quality of the services provided by organizations in both the private and public sectors. One new approach is the organizational report card, which compares the performance of organizations such as public schools, colleges, hospitals, and HMOs. This book offers the first comprehensive study...
Author
Description
"In The Strategy-Focused Organization, Robert Kaplan and David Norton share the results of ten years of learning and research into more than 200 companies that have implemented the Balanced Scorecard. Drawing from more than twenty in-depth case studies - including Mobil, CIGNA, Nova Scotia Power, and AT & T Canada - Kaplan and Norton illustrate how Balanced Scorecard adopters have taken their groundbreaking tool to the next level. These organizations...
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Description
"IT Services is the first 100% customer-focused guide to satisfying the consumers of your company's IT services - and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today's global, distributed environments. You'll discover how to establish processes, service and cost models, performance measurements, and "stretch" goals that achieve...
Description
Benchmarking for Best Practices in the Public Sector is a unique, practical guide that shows public officials and administrators at all levels of government how to identify best practices and implement them in their organizations. The authors go beyond abstract concepts to bring benchmarking to life with real cases from federal, state, and local governments. They show how benchmarking methods have been adapted to the unique needs of the public sector...
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