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Negotiation practitioner and expert Gerzon finds that opportunities for mediation abound in business, education and government largely because those in charge simply are not listening to stakeholders, cohorts, clients, and each other. They certainly are not doing enough of what he calls "third-side" or transformational leadership, in which those involved seek a solution that results in a positive outcome for all. Gerzon examines certain styles of...
Description
Bullying, harassment, and sexual harassment are not acceptable in any workplace, but workers don't always know when they've crossed the line, and victims don't always know how to report it. This episode features dramatized scenarios that provide triggers to help identify these situations, and help employees discuss strategies for reporting and overcoming them.
Author
Description
"Filled with original exercises, examples, and models, Listening to Conflict shows you how to successfully resolve workplace disputes by practicing and perfecting the art of listening." "And Listening to Conflict helps you solve not only your own conflicts. You'll also learn to referee disputes between employees, co-workers, customers, suppliers, or even senior managers. By putting this listening-based approach into action, you'll establish your position...
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Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
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Description
People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it....
Description
Useful for training police officers, this program shows Officer Joshua Campbell dispatched to a Walgreens pharmacy to pick up surveillance video of an armed robbery that took place just a few hours earlier around 2:15 am. As he enters, there is a customer in the store at the counter allegedly buying a pack of gum. Even with Officer Campbell standing right behind the counter in the direct line of sight of the checker (the same checker involved in the...
Description
A Dayton(OH) police officer initiates a traffic stop with an older subject. During the course of the stop, the subject attacks the officer and tries to go for his gun. The subject is finally subdued with the help of a passing motorist who witnessed the attack. This program breaks down the struggle and reviews the factors leading up to this attack. It also looks at the officer's options and the choices that he made during the struggle.
Description
An interview with HR consultant Peter Wallbridge explains how understanding the issues and ensuring a code of conduct is the key to managing disruptive employees. Topics include; types of disruptive conduct, handling complaints about colleagues, HR interventions, resolving problems through consultation, open discussion, ground rules, personal standards, respectful discussions, and organizational code of conduct policies.
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Description
"In From Conflict to Creativity, authors Sy, Barbara, and Daryl Landau - experts and practitioners in the field of workplace conflict resolution - have written a book that reveals how on-the-job conflict can be used to unleash creativity and enhance productivity. Using a wealth of real-life examples and informative anecdotes, the Landaus outline a collaborative model for resolving workplace conflicts creatively. They also reveal how using this same...
Description
This video provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve Ash give practical tips as they explain the power of changing yourself, the importance of learning to control your emotions, the skills for building bridges by developing rapport and how to engage more constructively...
Description
Behavioral expert Peter Quarry knows what unreliability in a colleague can be like. He suggests first explaining to them why their behavior causes problems. If this fails, you can try appealing to their personal brand and their desire to look good by getting them to make promises in front of others. Praise them and thank them if they deliver, or hold them to account - all in front of others.
Description
Differences in culture and work styles can lead to tension on the job, and it's up to the Manager to resolve the situations. In this episode, Anne and Kim have multiple issues with each other, from personal hygiene and personal space, to insensitive comments and work attire, this relationship is spinning out of control. Finally, Anne takes the lead and starts an open discussion on their differences. Through this conversation and the feedback they...
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