San Antonio College Library

"Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail. We all have to endure failure from time to time, whether it's underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences....

This handbook's range of topics is divided into four sections: Framing the Field: Introducing Some Big Questions, Macro-organizational Behavior and Immanent Processes, Macro-organizational Behavior and Key Practices, and Organizing on a Macro Scale. Some specific topics include: organizational careers, organizational conflict and identity, implementing employment equity, organizational moral responsibility, organizational design, and corporate governance....

Bacon and Pugh (consultants) describe how successful companies differentiate themselves from competitors and gain a strategic advantage by doing so. Advocating a "Behavioral Differentiation" approach to competitive strategy, they present case studies and executive interviews, drawing lessons for the operational, interpersonal, customer-service, and symbolic aspects of management. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com).

People's thinking is the basis for everything they do - all behavior is rooted in thought. The sum of people's thinking and their collective interaction is the mastermind of the organization's performance. It is the underlying platform on which every organization operates. An analogy to computer software makes sense here: new operating platforms and master programs are installed in order to allow other programs to operate and function effectively....

The transformation of the corporate world is one of the most extraordinary events of the twentieth century. Not long ago, loyalty was the hallmark of the "company man," and the corporation he worked for seemed to provide permanent security. But the company man of the 1950s - or even the 1970s - would hardly recognize the corporation of the 1990s. The buildings may look the same, but everything else has changed. How and why this transformation took...

The difference between making a sale and making a profitable sale means more than just an extra zero or two on the bottom line. This program narrated by Bob Kimball-author of the American Marketing Association's popular AMA Handbook for Successful Selling and professor of marketing at the University of West Florida-emphasizes the importance of negotiating win-win sales. Key discussion points include getting everything on the table before beginning...

You don't need to be involved in intensive counseling but, for the established or aspiring manager or leader, an understanding of why people do what they do is invaluable. Eve Ash and Peter Quarry help Q & A viewers to more clearly understand and manage workplace behavior.

This video provides a helpful introduction to the DSST® Organizational Behavior exam, including the primary topics covered, to help you get ready for test day.--Publisher.

When workers at Eastern Airlines were asked to accept deep wage cuts, unions came up with a bold counter-proposal that gave employees both a 25 percent ownership stake and an unprecedented say in corporate decisions. It was the most profound change in labor-management relations ever seen in any major American company, and the results were overwhelmingly positive. Yet when competitive pressures re-emerged, the innovative agreement was pulled apart...

There are many different styles of supervision, which include giving detailed instruction, involving people, and leaving them alone? This helpful program helps viewers discover the perfect style to suit their needs.