San Antonio College Library

It is not just about price; businesses need to negotiate more effectively with suppliers. Psychologist Eve Ash reminds us to be factual, clear, fast, persistent, and avoid common mistakes. She offers practical tips and five steps to negotiate with new and existing suppliers. Steps include: establish the proposed deal, research the options, know the suppliers, conduct negotiations, and document the agreement.

"The Dynamics of Conflict Resolution is a resource that goes beyond instruction of the "how-to" skills of dispute resolution and illuminates the thinking processes that drive the practice of successful conflict resolution. Written by Bernard Mayer, an international trainer and innovative leader in the field of mediation and conflict resolution, this book offers a framework for understanding conflict and for becoming a creative, interactive, and fluid...

"A negotiation guide from a former FBI Hostage Negotiator"--

This video clip shows a teacher helping two four-year-old children negotiate a conflict and consider options for resolution.

"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to...

"In Family Mediation: Facts, Myths, and Future Prospects, Connie J.A. Beck and Bruce D. Sales trace the development of the field as well as current mediation practices and take a hard look at the consequences for families and the legal system. For families enduring divorce, it is presumed that mediating support, custody, and visitation issues is quicker, less expensive, and less painful than battling in court. But how valid are the claims of mediation's...

What role do diplomacy and negotiations play in economic globalization? Many argue that great powers shape diplomacy to their advantage, others that, in a 'flat world', diplomacy helps everyone. Going beyond these polarized views, this book explores the conditions under which negotiations matter and the ways in which diplomacy is evolving in the global commercial arena. J.P. Singh argues that where there is a diffusion or decentralization of power...

Publisher's description: Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guide explains the "art" of vendor relations-how to identify potential vendors and select the best one for your library's needs, how to negotiate the license agreement...